What is a Chatbot?
A Chatbot is a computer programmed interfaces that are added to mobile application Website, social messaging media like the Facebook Messenger. This is the reason behind the name “Facebook Messenger chatbot”. Chatbots are used for simulating a natural conversation with people in both texts and audio. Chatbots have been in existence for over last few years but now are trending. Chatbots in India are progressing daily because of the resultant behavior of users where messaging applications are the first port used for making conversational calls. The chatbot is a good platform as almost all mobile applications are messaging application and chatbots can exit on such applications. Chatbot development services in India is at its introductory stages. This is because most of the chatbot developers are busy contemplating its benefits in the Indian market.
Where you can see chatbots
Chatbots can be incorporated in the following platforms:
· Website
· Mobile Application
· Social Media such as the Facebook Messenger which is known as Facebook Messenger chatbot
Platforms to Build Chatbot
There are many advancing chatbot development platforms that can be used to develop or build chatbots. Some of these platforms are owned by individuals while others are open source. Chatbots developers include the following:
• Dialogflow
• Facebook bot example is Wit.ai, which is a free chat BOT engine Platform.
• Slack
• Oracle Intelligent Bots
• Dialogue flow, which is Google's user experience platform
• Rasa (Opensource)
• Chat scripts Kik codes
• Pandorabots
• BotPress
• Motion.ai
• Telegram
• Microsoft Bot Builder
Advantages of Chatbots Services
There are many advantages or usefulness of chatbots services in India. The usefulness of artificial intelligence based chatbots is big when compared to conventional chatbots. They are the most advanced chatbots as they can learn themselves. It could do this because it was designed in natural language programming. Some of the advantages of chatbots services are:
• 24/7 Availability
• Allows Instant Customer Service
• It saves users time, resources and money.
• It gives a personalized experience
• Increases brand value
• Chatbots deliver a cognitive digital experience
• It can learn on its own.
• It has the ability to multitask interact with a natural interface
• It provides apt products and services
Industries that Benefits from Chatbots
Chatbots can be used in different industries in India because of its versatility. Chatbots can take care of different services such as searching, booking, customer care, complains and feedback, handling payment procedure and more. As a result of its utilities, it can be used in industries like:
Messenger Chatbots for Insurance
The cognitive digital experience of advanced chatbots makes its insurance functions easier and quicker. It can settle distinct claims, advise customers, sell and suggest different insurance policies.
Chatbots in Banking Industry
Artificial intelligence-based bots are capable to do different banking operations such as retrieval of information from a customer’s account. It can handle complaints. Chatbots can serve as a personal assistant, service assistant, ATM assistant as well as stock trading bots.
Chatbots in E-commerce
AI-based Chatbots is used for handling payment procedures, order tracking, personalized product search, and more. Looking at the increasing number of online buyers in India, chatbots in e-commerce can bring a lot more sales every day.
Messenger Chatbot in Healthcare
This is another industry where chatbots services are seen in India. Chatbots are used in different healthcare applications such as hospital navigator, health assistance, emergency online or virtual manager etc.
We saw almost all the major industries are now using chatbot services in India. This is not only beneficial for any particular industry or market but also producing a new work opportunity with a new chatbot agency in India every day. While the fact is not every new agency can develop a real working chatbot, it actually needs a lot of research, technical knowledge, and experience to develop a working chatbot. HapiMorning is one of such kind of chatbot agency in India that works on Facebook messenger chatbot development projects and helping clients to get more leads. Check out their case study at How did we generate 208 leads at $0.03 each without a website.
